Oriental Beauty

*hygge panda makes no direct claims to any health benefits. Simply, we are outlining the findings of scientists within the field. 

Here, we have supplied a brief synopsis of the health benefits science has uncovered in consuming tea. This is far from a comprehensive list, but rather a peak into the magic of the leaf. 

Brain:

• Polyphenol Metabolites (Catechin-EGCG): 

- Anti-oxidative

- Anti-cancer

- Anti-diabetic effect

- Neuritogenic activity

- Immunomodulatory activity

- Lowering blood pressure 

- Anti-inflammatory 

• Free Amino Acids (L-Theanine, L-Arginine):

- Anti-stress

- Calming effect

- Mood enhancer

• Alkaloids (Caffeine): 

- Neuroprotective effects

- Mood enhancer

- Improved cognitive performance

Digestive:

• Digestive Enzyme Inhibition: 

- Attributes to tea’s reputation for aiding in weight loss

- Assists, as well, in the prevention of type 2 diabetes. 

• Gut Microbiome Modulation: 

- Aids in keeping a healthy gut microbiome attributing to:

- Immune function

- Mental Health

- Cognitive performance

*These findings are not saying that tea cures anything, such as cancer. But rather tea assists in the natural processes that are already happening within the body that keep us healthy. 

*Antioxidant and anti-inflammatory effects of tea were only observed in studies on mice as far as we found in our research. 

To see the full summary of all the science journal articles we have referenced with links to each article, as well as references within the articles to all of the original research showing these functions within tea, click here. 

How We Ship

We currently use USPS as our carrier. We also offer free shipping on domestic orders of $50 or more. For local customers, in and around the 82443 zip code, free local delivery is possible. 

We use USPS Ground Advantage as our shipping option for both our paid and free shipping options. Delivery times using this method ranges from 5 to 8 days according to the Post Office but, as the Post Office states, these are estimates and in our experience arrival times can vary and are often earlier than stated. Whether this be the case or not, be aware that regardless of the service you select, delivery dates are provided as an estimate, not a guarantee. 

Free Shipping

Domestic orders of $50+ qualify for complimentary shipping - simply choose "Free Shipping" at checkout. We will send your parcel via USPS Ground Advantage. If your order is time sensitive, please reach out to us to make arrangements. 

There is a free shipping progress bar at the top of your shopping cart that will indicate your free shipping qualifications. 

Local Delivery

Local Delivery is available for all orders within 15 miles of our local zip code, 82443. At checkout, simply select local delivery, enter your phone number, and any delivery instructions you need us to follow. 

Local Deliveries are made within 2 days of receiving your order. You do not need to be home to receive your package, we can leave it in your mailbox or near your door unless otherwise instructed in the delivery instructions section. 

*Local Delivery is not available on expedited checkout services like Apple Pay. To select Local Delivery, you must checkout manually on our website. We apologize for this inconvenience.

Shipping FAQs

Below, you'll find our answers to some of the most frequently asked questions we receive regarding shipments.

How much does shipping cost?

Shipping rates are calculated based on the weight and size of the parcel and the distance from our location to the destination. All available rate options for your order are displayed during checkout online. There is also an option within the cart to “calculate shipping”. This tool will estimate shipping costs simply by entering the country along with your zip code, and selecting “calculate”. 

When will my order ship?

We dispatch orders Monday-Friday. Shipping is suspended on Saturdays and Sundays, when our store is closed. For example, an order placed on a Monday-Thursday would typically ship the next day; an order placed on a Friday would typically ship on the following Monday; and an order placed Saturday or Sunday would typically ship on the following Monday as well, since our courier does not operate on weekends. As soon as your parcel ships, you will automatically receive a confirmation email including a tracking number for your shipment. Please note that we do not guarantee shipment dates, and some orders may take longer to ship than others.

How can I expedite my shipment?

If you require your order to be shipped faster to you than the estimated time offered by USPS Ground Advantage, please reach out to us at support@hyggepanda.com for arrangements to be made. Be advised, these arrangements may include additional fees added to your purchase. 

When will an expedited shipment arrive?

All shipping services operate Monday-Friday, and are typically closed on weekends; as such, expedited shipping rates only count business days. For example, a 2 Day Air shipment dispatched on Thursday would not arrive until the following Monday (two business days later). Regardless of the service, delivery dates are provided as an estimate, not a guarantee.

When will a standard shipment arrive?

For all orders, we allow up to three weeks from the date of shipment for your package to arrive. If a package takes longer than this to arrive, it may be eligible for replacement, per the terms of our policy on lost packages below.

Are delivery dates guaranteed?

No. Delivery dates are provided as an estimate, not a guarantee. Shipping is handled by the carrier we work with (ie. USPS) — once your package departs our facility, we are unable to make any updates or expedite your delivery, nor do we have control over any delays caused by the courier.

Order Changes/Cancellations

To modify or cancel your order, please contact us as soon as possible at support@hyggepanda.com. 

We work to fulfill your orders as quickly as possible, and modification/cancellation requests received may not be reviewed in time to update your order. Once your order is dispatched from our store, we are not liable for any return shipping costs associated with cancelling/reversing your order.

Returns & Exchanges

We want to ensure that you enjoy your purchase. If a tea ware item does not meet your expectations, we will gladly accept a return for refund or offer a replacement if returned within 30 days of delivery. We do not offer exchanges, replacements, or returns after 30 days of delivery.

For food safety, we cannot accept returns of tea; all tea sales are final, though eligible for a full refund within 30 days of purchase. If there is a problem with the tea you received, please contact us.

We are unable to accept returns of used tea infusers. Though a full refund of the item is possible per review within 30 days of purchase. 

I received the wrong item(s).

If we made a mistake in packing your order, we will send you a replacement right away. Please contact us immediately after opening your order. If required, we will provide a return shipping label for the incorrect item(s) and instructions for returning these to us.

My item(s) arrived damaged.

Please inspect the contents of your order promptly upon receipt; while we package our orders as securely as possible, damage can occur during transit. If your order arrived damaged, please contact us within 3 days of delivery. We will ask that you provide specific images of the damage. After verifying, we will ship you a replacement and file a claim with the carrier. 

We recommend that you keep the original items and packaging in your possession until the claim has been processed. Depending on the situation, we may provide a return shipping label and ask you to return the damaged items to us.

My package is lost in transit.

We consider a package lost in transit only if A) the courier admits to the loss, or when B) more than three weeks have lapsed since the date of shipment and C) there are no recent tracking updates otherwise indicating that the package is still in transit. We are unable to process replacement requests for a lost shipment until it meets these criteria. If your package is lost (ie. meets either A or B&C), we will ship you a replacement and file a claim with the carrier. If you suspect your package is lost, please contact us immediately.

Please note that it may take 1-2 days for tracking information to become available after we ship an order, and this delay is rarely an indication of loss.

My package was marked delivered but I can't find it.

Packages are frequently marked as delivered prior to actual delivery. If your order is marked as delivered but you can't find your package, we ask that you wait another 2-3 business days; if it still hasn't appeared by then, please let us know and we will ship you a replacement and file a claim with the carrier.

My delivery failed / "return to sender".

"Return to sender" errors occur when the provided shipping address is incomplete or otherwise improperly formatted, if the recipient no longer resides at the provided address, or if no one is available to receive the package / the package is not collected in a timely manner. Packages marked as "return to sender" will be returned to us by the original carrier at our expense. If delivery of your package fails and is marked "return to sender," we will be happy to re-send your package for a fee (equal to the return charge + new postage), once it is returned to us.

Please note that our shipping labels are automatically generated using the shipping address you provide at checkout, and we cannot cover any costs associated with re-sending your package.

My package was sent to the wrong address.

Our shipping labels are automatically generated using the shipping address you provide at checkout. If your package is sent to the wrong address, this indicates that the address was entered incorrectly at checkout. We cannot provide an exchange, replacement, refund, or return in this type of situation.

For this reason, we ask that you carefully review your order information prior to placing your order. This is especially important with express payment methods like Apple Pay, Google Pay, and Shop Pay, as these services will automatically submit the default shipping address you have saved with them, unless you manually change it during checkout.

If you notice a mistake after placing your order, please reach out to us at support@hyggepanda.com as soon as possible to correct the mistake. We work to fulfill your orders as quickly as possible, and edit/cancellation requests received may not be reviewed in time to update or cancel fulfillment of your order. Once your order is dispatched from our store, we are not liable for any return shipping costs associated with editing/cancelling/reversing your order.

I changed my mind / I don’t like what I bought.

While we try our best to describe our products accurately through pictures and words, we understand that preferences can be highly subjective. If an item does not meet your expectations, we gladly offer a full refund within 30 days of delivery. Please contact us for refund instructions.

I broke my tea ware - will you replace it?

Tea ware can be delicate and requires reasonable care when handling. We do not offer exchanges, replacements, returns, or refunds of any kind on items where damage was incurred by the customer.

Return Shipping Labels

For non-tea items, should you receive the incorrect items, or your items arrive flawed or damaged, we will issue an expenses-paid return shipping label via email. We issue a maximum of 1 such return label per order.

We are unable to cover return shipment expenses:

• if items are returned for reasons other than incorrect packing, damage, or flaws in workmanship;
• or, where an incorrect shipping address was provided on the initial order.

Refund Policy

If for any reason you are not completely satisfied with your purchase, we offer a full refund within 30 days of the original purchase date. To initiate a refund request, please contact us at support@hyggepanda.com with your order number and reason for the dissatisfaction. Once we receive your request, we will process your refund promptly.

Please note the following conditions for refunds:

• Refunds will be issued to the original method of payment used for the purchase.
• Refunds are processed within 3-5 business days upon approval of the refund request.